Refund policy

We want you to be happy with what you ordered. Here's exactly what we can and can't do.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery at crrw.97865@gmail.com with your order number and a photo of the issue. We'll arrange a replacement or a refund.

Change of Mind
Because our products ship directly from fulfillment partner warehouses rather than our own stock, we're not able to accept general returns for items that arrived as described but are simply no longer wanted. We'd rather be upfront about this than promise something we can't deliver on.

Order Cancellations
If you need to cancel or change an order, contact us as soon as possible after purchase. Once an order has been sent to our fulfillment partner for processing, we may not be able to change or cancel it.

How Refunds Work
Approved refunds are issued to your original payment method. Processing time depends on your bank or card provider after we issue the refund.

Questions
Contact us at crrw.97865@gmail.com or through our Contact page — we'll do our best to make it right.