Refund & Return Policy

We want you to be happy with what you ordered. Here's exactly what we can and can't do.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery at 970-759-5592 with your order number and a photo of the issue. We'll arrange a replacement or a refund.

Change of Mind

Because our products ship directly from fulfillment partner warehouses rather than our own stock, we're not able to accept general returns for items that arrived as described but are simply no longer wanted. We'd rather be upfront about this than promise something we can't deliver on.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible after purchase. Once an order has been sent to our fulfillment partner for processing, we may not be able to change or cancel it.

How Refunds Work

Approved refunds are issued to your original payment method. Processing time depends on your bank or card provider after we issue the refund.

Questions

Call us at 970-759-5592 or through our Contact page — we'll do our best to make it right.